REFUND & RETURNS POLICY

Cancellation, Rescheduling & Refund Terms for Bookings

This policy sets out the terms on which a guest may cancel, reschedule, or receive a refund for a confirmed cottage, room, or picnic spot booking at Lake Paradise Picnic Spot. It applies to all bookings made through www.lakeparadisebd.com or via direct booking with the reservations desk.

1. CANCELLATIONS ON REGULAR DAYS (NOT FOR GOVERNMENT HOLIDAYS AND SPECIAL DAYS)

The following terms apply to cancellations made on ordinary days, excluding government holidays and special days listed under Section 2. For every tier below, the guest may choose either the applicable cash refund or a one-time free rescheduling of the booking to another available date within 1 month, subject to room availability — not both.

7 Days or More Before Arrival

• Refund Option: 80% of the amount paid is refundable (20% deducted as a service charge); OR
• Reschedule Option: The guest may instead reschedule the booking once, free of charge, to any available date within 1 month of the original arrival date, subject to room availability.

Example: For a stay booked to begin on 15 August, a cancellation made on or before 8 August (7 or more days prior) entitles the guest to an 80% refund, or alternatively, one free reschedule to any available date up to 15 September.

3 to 6 Days Before Arrival

• Refund Option: 50% of the amount paid is refundable; OR
• Reschedule Option: The guest may instead reschedule the booking once, free of charge, to any available date within 1 month of the original arrival date, subject to room availability.

Example: For the same 15 August stay, a cancellation made between 9 and 12 August (3 to 6 days prior) entitles the guest to a 50% refund, or alternatively, one free reschedule to any available date up to 15 September.

Within 72 Hours of Arrival

• Refund Option: No cancellation or refund is applicable; OR
• Reschedule Option: The guest may instead reschedule the booking once, free of charge, to any available date within 1 month of the original arrival date, subject to room availability.

Example: For the same 15 August stay, a cancellation made on or after 13 August (within 72 hours of arrival) is not eligible for any refund; however, the guest may still opt for one free reschedule to any available date up to 15 September.

Refund Process

All approved refunds will be credited to the bKash number used at the time of booking within 10 working days. Applicable bKash cash-out or transaction charges will be deducted from the refunded amount.

2. CANCELLATIONS ON GOVERNMENT HOLIDAYS & SPECIAL DAYS

Bookings for stays falling on the following days are treated as entirely non-refundable if cancelled. As an alternative, the guest may reschedule the booking once, free of charge, to any available date within 3 months of the original arrival date, subject to room availability:

• Weekly holidays (Fridays/Saturdays as applicable).
• Both Eid festivals, including Eid day itself and the 3 days immediately preceding and following it.
• 16 December (Victory Day) and 21 February (International Mother Language Day).
• 25–31 December (year-end holiday period).
• Any other government-declared long-holiday period.

Example: For a stay booked to begin on 10 April (within the Eid holiday window), a cancellation is not eligible for any refund; however, the guest may reschedule the booking once, free of charge, to any available date up to 10 July (within 3 months), subject to room availability.

3. CANCELLATION BY LAKE PARADISE PICNIC SPOT

If Lake Paradise Picnic Spot is compelled to cancel a confirmed booking due to any urgent operational, security, or administrative reason, the guest will be offered, for their convenience, one of the following two options:

• Full Refund: The full amount paid (100%) will be refunded via bKash.
• Rebooking: The booking will be transferred, on a priority basis, to the next convenient available date, valid for a maximum of 1 month.